Return & Refund Policy – Cabelo – The Art of Hair

We want you to love your purchase. If something isn’t right, we’re here to help.

Return & Exchange Window

• You may request a return or exchange within 14 days of delivery.

Eligibility

• Items must be unused, unopened, in original packaging, and in sellable condition.
• Please include your order number or proof of purchase.
• Non-returnable items: gift cards, clearance/final sale items, and opened personal care products for hygiene reasons (unless defective).

Defective or Incorrect Items

• If an item arrives damaged, defective, or incorrect, contact us within 7 days with photos and your order number.
• We will arrange a replacement at no extra cost when the claim is approved.

Return Shipping & Fees

• For non-defective returns, a standard return shipping fee of $9.99 CAD may be deducted from the refund.
• Return shipping is not deducted for approved defective/incorrect items or our fulfillment errors.

Refund Process

• Refunds are issued within 5 business days after we receive and inspect the return.
• Refunds are credited to the original method of payment; your bank/issuer may require additional time to post the credit.

How to Start a Return

1. Email {{ shop.email | default: 'hair@cabelo.ca' }} with your order number, item(s), and reason for return or exchange.
2. We’ll reply with approval details and, if eligible, a prepaid return label and instructions.

Questions?

We’re happy to help. Contact us at {{ shop.email | default: 'hair@cabelo.ca' }}.